Occasions Support / FAQ

Basic Troubleshooting

If you are experiencing a problem with one of our apps or with your device, in general, please try shutting down your device and restarting it. Rebooting a device can solve quite a few issues, especially if it’s been a while since your last shut down/restart. To shut down: hold the lock button until “Slide to Power Off” appears, then swipe.

Do you have any other issues or questions not handled by the above solutions?

Please feel free to email us